Privacy Policy

Kompas Gramedia Group of Media or known as KG Media is a business line within the Kompas Gramedia Group and other companies that are related by ownership to the Kompas Gramedia Group.

KG Media is committed to protecting the personal data of its customers, visitors, vendors, partners, and many other stakeholders. Therefore, in this Privacy Policy, we consider aspects of technology implementation, human resources, and methods, as well as referring to applicable Indonesian laws, such as Ministerial Regulations and other relevant laws.

The Personal Data Policy on this page helps you understand how KG Media collects, the reasons we collect it, processes, analyzes, stores, uses, discloses, provides, distributes, revises or changes and/or destroys your Personal Data that can be identified and obtained in connection with the use of the Services.

A. DEFINITION

  1. KG Media/We means Kompas Gramedia Group of Media which operates in various media business fields, such as Television, Radio, Printing, Digital and other media business areas.
  2. Affiliate means a subsidiary of and/or party under the control of Kompas Gramedia Group of Media and/or Kompas Gramedia Group.
  3. Services/services means any service and/or product and/or activity or other service in any form that we provide/organize, whether we provide/organize it through the Portal or without going through the Portal (such as events and so on).
  4. Portal means any software application and/or any website and/or any other form of digital platform, whether existing or future, that We and/or Our Affiliates develop and operate so that Our Services can be accessed by you.
  5. Customer/User/You/Yourself is any party who uses and/or accesses and/or participates in Our Services whether through the Portal or not through the Portal, and whether registered on the Portal or not registered on the Portal.
  6. Personal Data / data means data or information about you that We obtain through your use/interaction with the Portal and/or services, whether personally identifiable or not personally identifiable, including but not limited to name, address, date of birth, place of birth, occupation, place of work, personal identity, other identity documents, telephone number, email address, and other information that can identify you as a user.
  7. Terms of Use means standard operating procedures or other provisions relating to the access/use of any Portal or Service provided by Us and/or its Affiliates, which may be changed and updated from time to time by Us and/or its Affiliates.

B. SCOPE

This Privacy Policy applies to all Personal Data across all of our Services and/or our business partners (vendors, partners, and other stakeholders). Please see our various affiliated products and subsidiaries here:

  1. https://www.kompasgramedia.com/business/media or
  2. https://www.kgmedia.id/

Any future additions to a product/service that are recognized by us are subject to this Privacy Policy. We are not obligated to provide any company documentation to support this. However, we may provide a statement confirming the authenticity of each product or service, including our own.

C. OBJECTIVES

We collect, process, use and provide your Personal Data including to our Affiliates and/or third parties/partners, for the following purposes:

  1. To provide support or other information;We may use your Personal Data to provide support or other information related to the history of use that has been carried out by the Customer, including but not limited to Customer complaints, Customer calls, Customer confirmations related to Our services.
  2. To provide information about products or current information;We may use your Personal Data to provide notifications about new product releases, product developments, retargeting, promotions, personalized offers, subscriptions, event participation, or other information you may require. This information includes not only products/services from Our services, whether used or not, but also products/services from Our Affiliates or partners that are relevant to your needs. We may use your Personal Data and transaction records to analyze your behavior and use this information to provide information about Our Services and/or those products/services.
  3. Analyze Customer behavior to provide better and more tailored experiences, services and information;We use your Personal Data from your interactions with our services to analyze your interests and behavioral patterns so that we can provide better and more tailored experiences, services, promotions and information to your needs.
  4. To inform you about the benefits, programs and opportunities that we provide to you;We and/or our Affiliates may communicate to you about benefits, programs, and opportunities that may be provided in connection with Our and/or Our Affiliates’ Services.
  5. To communicate with our third parties/partners;We may share your Personal Data with third parties/partners related to our business interests and/or those of our Affiliates and/or our other needs, including but not limited to completing transactions for our and/or our Affiliates’ Services that are in contact with Customers, related to the needs of our third parties/partners and/or our Affiliates, and other needs. We also share your Personal Data with third parties/partners who we believe can provide content, products, or services that are in line with your interests. We ensure that these third parties/partners are carefully selected and are obligated to keep your Personal Data secure.
  6. To protect our content and Services;We use Personal Data to prevent potential illegal activity and enforce our Terms of Use. We also use a variety of technological systems to detect unusual activity that could lead to abuse, such as spam, plagiarism, piracy, and so on.
  7. To get suggestions and feedback from you from time to time;We may ask Customers to provide suggestions, so that the product/Service is more in line with Customer needs and interests (for example through surveys, usage research, group discussions).

We carry out all the implementation of the contents in letter C within the scope of territories/regions throughout the world.

D. DATA WE COLLECT

  1. We collect some Personal Data that is directly provided by you as follows:a. Nameb. Contact information (telephone, email)c. Date of birthd. Place of birthe. Demographics: gender, occupation,f. Personal identification information (KTP, SIM, Passport, and other personal identification)g. Emergency contact informationh. Social media profile informationi. Education and employment informationj. Information about things you are interested ink. Other information from you, which is uploaded or provided to us.
  2. We also collect some other information when you use our Portal and/or services, namely:a. Information about the device(s) you are usingb. Information about the use of servicesc. Cookies.d. Authentication datae. Location informationf. Data recorded through one of the Affiliate services will also be used to improve the Customer experience across all of Our and Affiliate business lines.
  3. The cookies referred to in letter c above are small text files that are sent to and stored on your computer, smartphone, or other internet-accessible device whenever you use our services through the Portal. Cookies are useful because they allow the Portal to recognize a user’s device.Cookies help us personalize the Portal and meet Users’ interests and preferences. We use cookies to protect your privacy. Our Portal does not use cookies to collect personal information from your device. We never store passwords or similar sensitive data in cookies.We use ‘analytics’ cookies to help analyze how users access the Portal. By showing how and when users use the Portal, cookies help us understand which Portal pages are popular and which are not, and how we can improve the Portal for you. We use ‘analytics’ cookies on the Portal, so we only share this cookie information with our third parties/partners in aggregate and anonymous format, and no personal information is included.How can you manage your cookies? The browsers on most computers, smartphones, and other web-enabled devices are typically configured to accept cookies. You have the option to control your acceptance of cookies, and if you prefer, you can block them entirely by configuring your internet browser. Please refer to your browser’s documentation to change your preferences regarding these cookies.Please note that cookies are used to enable and improve certain functions on the Portal. If you choose to disable certain cookies, this may affect how our Portal functions.

E. DATA WE DO NOT COLLECT

We highly value the confidentiality of your data, therefore, we do not collect any data in the form of content from photo albums, short message application communications (messenger apps), and contact/phonebook information contained in your device.

F. SECURITY

  1. The confidentiality of your information and personal data is our primary concern. We employ the best efforts and procedures to protect and guarantee your personal data. We regularly conduct internal evaluations to improve security, ensuring that your personal data is safe from unauthorized access. We ensure that the personal data we collect is encrypted both during transmission and storage on our servers. However, we cannot guarantee that our systems are impenetrable by viruses, malware, and unauthorized access.
  2. Users are responsible for maintaining the confidentiality of all information contained in the Portal and related to the use of the Services, including but not limited to the confidentiality of the passwords used by Users to access their accounts on the KG Media Portal. Please do not disclose or share your Personal Data, including your account password, with anyone and maintain the security of your device. We are not responsible for any losses you incur due to your negligence in maintaining the confidentiality of any information related to the use of the Services or your account on the Portal, and you hereby release Us, our directors, commissioners, employees, agents, and/or Affiliates, from any demands, lawsuits, damages, and/or claims filed by Users in connection with unauthorized use and/or access to your account.

G. ADVERTISEMENT

  1. Advertisements appearing on the Portal may be delivered to you by our partners, who may use cookies. These cookies enable the respective ad servers to recognize your device each time they send you an online advertisement and to compile non-personal data about you or others who use your device.
  2. When you use our Portal, you may be shown certain advertisements, some of which are products from our partners. Our partners, as third-party vendors, use cookies to serve ads on our Portal.

H. PROVISIONS REGARDING MINORS

Every creation of a Portal account and/or registration for KG Media Services and/or its Affiliates is prohibited for children under the age of 18 (eighteen) years or under the age specified in statutory regulations, so that in these matters they must be represented by their parents or legal guardians.

Every creation of a Portal account and/or registration for Services that are segmented for minors must still be represented by their parents and/or legal guardian.

Any use of the Services that are segmented for minors must still be under the supervision and approval of their parents and/or legal guardians.

If there is a minor who has provided Personal Data without being represented by his/her parent or legal guardian, then the parent or guardian must contact KG Media (see Section O) to request the deletion of Personal Data that falls into the category of “irrelevant data” and stop using the Portal account and/or Services (if the Services and/or Portal in question are not for the segmentation of minors).

We cannot directly distinguish a person’s age when creating a Portal account and/or using/registering for Our Services through the Portal. Customers are required to release Us, our Affiliates, and/or any third parties/partners from any claims, lawsuits, and/or demands arising from the Customer’s violation of the provisions in letter H hereof, and Customers are required to be fully responsible for any such claims, lawsuits, and/or demands.

I. TECHNICAL INFORMATION AND REGULATIONS

  1. User’s Personal Data: We collect Personal Data from Users in various ways, including but not limited to, when Users visit the Portal, use features, access content we provide on the Portal, when registering as a User, when Users use services and so on. Users may also be asked to provide data, including, but not limited to, email address, home/office address, telephone number and other required information.
  2. Non-personal User Data: We may collect non-personal data about Users when they interact with our Portal and/or services. Any non-personal data includes, but is not limited to, browser name, computer type, telephone device, or other information related to how Users connect to our Portal, such as operating system, internet service, social media, and other related information.
  3. In the event that you choose to link your social media account or your account associated with other third party services to Our Services and/or Portal, then you may ask the third party to send us certain information from that social media account or service account and you authorize us to collect, store and use what they send us in accordance with what is described in this Personal Data Policy.
  4. Logging Practices;We automatically record the Internet Protocol (IP) addresses of Users (web-based applications) and User sessions (mobile applications). We also record certain materials to identify users of the Portal, including:· Type/version of browser /device · Operating system used · Date and time of the server request · Location (latitude and longitude) For mobile applications, we use the following materials to identify: · Brand and/or type/version of device · Device IMEI · Operating system used · Date and time of the server request · Location (latitude and longitude) · Other information provided by the operating system, browser or deviceThis identification is used across all of our Services and Portals to enable us to understand customer data across products/services. This creates greater opportunities for us to provide even better customer service.
  5. External links behavior: Some of our Services/Portals may be connected/contain links to other sites/applications created and maintained by other parties/our partners. When you enter a site/application, please be aware that we are not responsible for the data collection or content of those sites/applications or any information they may collect, even though our name or logo may appear on those sites/applications. We ask that you be aware when you leave our Portal and read the privacy policies of the other sites/applications you visit, as their privacy policies may differ from ours.
  6. Do Not Track (DNT): is a self-regulatory initiative designed by the online advertising industry to give users choices about the types of ads they see and opt out of online behavioral ads provided by participating companies. We do not respond to DNT settings in your browser.
  7. If you are no longer a registered User or using Our services, We will continue to store Personal Data for at least 5 (five) years from the last date you were a registered User or from the last date you used Our Services/accessed the Portal or for another period as regulated by the laws and regulations in force in Indonesia.
  8. Responding to legal requests: We reserve the right to share your information in response to requests for information about your Personal Data from Government authorities and/or authorized agencies or as required by law.

J. STATEMENT AND CONSENT TO PERSONAL DATA

  1. By using our Portal and/or services, you declare that you have read, understood and agree to this Personal Data Policy and all changes that we make from time to time and agree to allow us to use, apply, process and transfer your Personal Data as stated in this Personal Data Policy.
  2. You also state that you agree and consent to share all information that has been provided to Us and give Us the authority to delete, use and share Your Personal Data with Our Affiliates and/or other third parties (such as our partners, vendors and others) to support Our Services and/or Portals as well as Our and Our Affiliates’ business activities.

K. REVOKING OF CONSENT AND DELETION OF PERSONAL DATA

  1. If you are a registered User, you can review, revise and correct your Personal Data through the User profile settings service on the Portal.
  2. KG Media is only responsible for the deletion of your data stored in your KG Media Account.
  3. KG Media is not responsible for your data outside of the data stored in your KG Media account.
  4. You may revoke your consent to the collection, use and disclosure of your Personal Data and/or request the deletion of your stored Personal Data in the following manner:
    1. For website users, please log in then access the profile menu.
    2. For application users, make sure you are logged in then access the settings page.
    3. If a user wishes to delete their KG Media ID account but is unable to access it due to KG Media policy, they can request account deletion from KG Media by sending an email to cs@kgmedia.id.
    4. If account deletion cannot be done in the KG Media app, Users can request account deletion from KG Media by sending an email to cs@kgmedia.id
  5. By deleting your KG Media account you will:
    1. Deleting your Personal Data (PII)
    2. Do not have access to make changes to data, comments and other activities that require login access.
    3. You do not have the right to claim prizes from quizzes and events that you previously participated in.
    4. Disconnected from KG Media network access such as:
      1. Access Kompasiana blogging, to deactivate all Kompasiana features click here
      2. Access paid content vik.kompas.com, subscribe to kompas.com+, moview.id
      3. Access transactions on the Buy and Sell Tribune, Commerce Tribune
      4. Access your Grid Store subscription, click here to review the books and e-magazines you have purchased.
      5. Email marketing and promotions for all KG Media product offerings.

L. EMAIL ADDRESS POLICY

  1. If you wish to stop receiving newsletters in your email, please follow the unsubscribe steps at the bottom of each Portal.
  2. We may send you emails inviting you to participate in user surveys, feedback as a visitor or user, and information about existing or developing services.
  3. If you communicate with us via email, we may retain and/or store the contents of your email messages, including the history of conversations between us and you and the email address and information you provide during the communication.
  4. If you wish to send us an email, please understand that the information contained in the email is not secure or encrypted and may be viewed by others. Therefore, you should exercise caution when sending confidential information to us. We are not responsible for any email you send to us, and we are not obligated to assist you in any event that may harm you.

M. DISPUTE RESOLUTION AND LANGUAGE

  1. KG Media and the User hereby agree to make every effort to reach a resolution through deliberation no later than 30 (thirty) working days from the date one party receives a written letter from the other party.
  2. If the resolution through deliberation fails to reach a consensus within the specified time, the dispute can be resolved by following the relevant laws and regulations.
  3. Language: This Privacy Policy may be made in languages ​​other than Indonesian. In the event of any discrepancy between the Indonesian and other language versions, the Indonesian version shall prevail.

N. CHANGES TO THE PERSONAL DATA POLICY

KG Media may amend this Privacy Policy from time to time by displaying the amended version on each and/or each Portal. You acknowledge and declare that KG Media and/or its Affiliates have the right to unilaterally amend this Privacy Policy from time to time, therefore you state that you carefully and periodically pay attention to and read this Privacy Policy. By continuing to access the Portal and/or continuing to use any KG Media Service, the Customer is deemed to have understood, submitted to and agreed to this Privacy Policy and any changes thereto.

If any part of the Privacy Policy is not applicable, that part does not affect the validity of the other provisions.

O. CONTACT US

If you have any questions or concerns regarding this Personal Data Policy or regarding the use of Personal Data, please contact us via:

Street South Palmerah No. 22-28, Tanah Abang, Jakarta, Indonesia 10270

Tel: 62-21 53699200

Fax: 62-21 53503777

P. EFFECTIVE DATE AND OTHER

This Privacy Policy was last updated and amended on March 1, 2021. By using our Portal or Services, you are deemed to agree to this Privacy Policy, including but not limited to all changes.

This Personal Data Policy is subject to and interpreted based on the provisions of laws and regulations in force in Indonesia.

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